Real Results, Genuine Reviews: Data Monsters’ AI 3D Avatar Reinvents HPE Customer Interaction

Dan Lesovodski

Discover the revolutionary technology powering our AI 3D Avatar, developed in partnership with HPE. Morad Qutqut from HPE shares insights into how this innovation is reshaping customer engagement, delivering lifelike interactions and seamless service. Highlighted at Genetix 2023, our avatar overcame latency hurdles through HP Proliant servers and Nvidia GPUs, elevating user experiences.

Our objective was crystal clear—to create a dynamic virtual assistant for HPE Digital Life Garage, tailored for effortless customer interaction. Leveraging the robust capabilities of NVIDIA's Avatar Cloud Engine, our project integrated advanced AI with a Large Language Model (LLM), enabling realistic hearing, speaking, and animation.

We encountered latency challenges, swiftly resolved by transitioning to a local hardware setup. This strategic shift significantly reduced response times, enabling instantaneous interaction. The avatar was deployed on-premises using HPE's Proliant DL380 Gen10 plus with Nvidia GPUs, amplifying performance and safeguarding data.

Unveiled at GITEX 2023, the avatar dazzled with its ability to engage in authentic conversations, surpassing traditional virtual assistants. Our steadfast focus on secure, enterprise-specific interactions resulted in a notable enhancement in response time, enriching the overall customer experience.

Morad Qutqut, Chief of Innovation at HPE Digital Life Garage, remarked:

"The Data Monsters team's contribution to the Avatar project in Dubai was exceptional, garnering significant customer interest. We're exploring expansion opportunities for this technology in other HPE innovation centers."

Beyond Customer Interactions, Virtual 3D Avatars find versatile applications:

  • Customer Service and Support: Acting as virtual customer service representatives, guiding users through inquiries and troubleshooting.
  • Banking and Finance: Assisting customers with transactions and providing financial advice.
  • Retail and E-commerce: Offering personalized shopping experiences and product recommendations.
  • Corporate Training and Education: Delivering tailored training sessions to employees.
  • Telecommunications and Tech Support: Simplifying tech concepts and troubleshooting for users.
  • Interactive Marketing and Brand Representation: Providing engaging brand experiences and product demonstrations.
  • Public Service and Transportation Information: Offering public information on various topics.

Explore more about our custom AI-driven Virtual Avatars at Data Monsters here.

We take pride in revolutionizing customer interactions with our AI-powered 3D Avatar. Our dedication to innovation and collaboration propels us toward new milestones in interactive technology. Join us on this transformative journey!

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